Privacy Policy

This policy explains how information shared with Handy House is handled.

Last updated: 5 October 2026

Handy House respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and how we handle it when you visit our website, contact us, or place an order.

1. Information We Collect

When you contact us or place an order, we may collect information you voluntarily provide, including your name, phone number, email address, delivery address, order details, product preferences, and messages.

For custom orders or manufacturing enquiries, you may also share design references, photographs, colour preferences, and details about materials or product specifications.

2. How We Use Your Information

We use the information you provide to:

  • Respond to product enquiries and customer questions.
  • Confirm product availability, pricing, and order details.
  • Process and arrange delivery of orders.
  • Discuss custom designs, embroidery work, and manufacturing requirements.
  • Provide customer support and communicate about existing orders.
  • Maintain appropriate business and transaction records.

3. WhatsApp Communication

Handy House uses WhatsApp to communicate with customers and respond to enquiries. If you contact us through WhatsApp or use a WhatsApp link on our website, information you share may be used to discuss your requirements and manage your order.

Your use of WhatsApp is also subject to WhatsApp's own terms and privacy policy.

4. Sharing of Information

We do not sell your personal information. We may share relevant information with delivery partners or service providers when reasonably necessary to fulfil an order or provide a requested service. We may also disclose information where required by applicable law.

5. Data Security and Retention

We take reasonable steps to protect the personal information we handle against unauthorized access, misuse, or disclosure. We retain information for as long as reasonably necessary for customer communication, order fulfilment, business records, and applicable legal requirements.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. External Links and Services

Our website may contain links to external websites or services, including WhatsApp. These services operate under their own privacy policies and practices. Handy House is not responsible for the privacy practices of third-party websites.

7. Your Privacy Choices

You may contact us to ask about the personal information you have shared with Handy House or to request a correction or deletion where appropriate. Some information may need to be retained to fulfil orders, maintain business records, or comply with legal obligations.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Handy House through the WhatsApp or email details provided on our Contact page.

By using our website or contacting us, you acknowledge this Privacy Policy. Where applicable law requires consent or another legal basis for processing personal information, we will handle that information in accordance with the applicable requirements.